Privacy Policy
How we collect, use, and protect your personal information when you visit or purchase from crampkilla.co.uk.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from crampkilla.co.uk. We take your privacy seriously — this page explains exactly what we collect and why, in plain English.
Personal Information We Collect
When you visit the site, we automatically collect certain information about your device — including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we also collect information about the pages or products you view, how you arrived at the site, and how you interact with it. We call this Device Information.
We collect Device Information using the following technologies:
- Cookies — data files placed on your device that often include an anonymous unique identifier. Visit allaboutcookies.org to learn more or disable them.
- Log files — track actions on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags & pixels — electronic files used to record information about how you browse the site.
When you make a purchase or attempt to make a purchase, we also collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We call this Order Information.
When we refer to "Personal Information" in this policy, we mean both Device Information and Order Information.
How We Use Your Personal Information
We use Order Information to fulfil orders placed through the site — including processing payments, arranging shipping, and sending invoices and order confirmations. We also use it to:
- Communicate with you about your order or account
- Screen orders for potential risk or fraud
- Provide you with information or advertising about our products and services, in line with your preferences
We use Device Information to screen for potential risk and fraud, and more generally to improve and optimise our site — for example by generating analytics about how customers browse and interact with it, and to assess the success of our marketing campaigns.
Sharing Your Personal Information
We share your Personal Information with third parties to help us operate the business as described above.
- Shopify — powers our online store. Read their privacy policy at shopify.com/legal/privacy.
- Google Analytics — helps us understand how customers use the site. Read Google's privacy policy at google.com/intl/en/policies/privacy. You can opt out at tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, visit the Network Advertising Initiative's educational page at networkadvertising.org.
You can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.
Do Not Track
Please note that we do not alter our site's data collection and use practices when we see a Do Not Track signal from your browser.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you, and to ask that your personal information be corrected, updated, or deleted. To exercise this right, please contact us using the details below.
We process your information to fulfil contracts we have with you (such as processing your order), or to pursue our legitimate business interests. Please note that your information may be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete it. If you would like your data removed, please contact us at team@crampkilla.co.uk.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes to our practices, or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at team@crampkilla.co.uk.
Questions about your privacy?
Our team is here to help — usually within 24 hours.
