Refund Policy
Not happy with your order? We'll make it right. Returns are easy and we're always here to help.
Need to return something?
You can return your order within 30 days of receiving it — just make sure you contact us within 14 days of purchase to be eligible. Once we receive your return, refunds are processed within 7 days to your original payment method.
- You must contact us within 14 days of purchase to be eligible for a refund.
- Items must be returned in their original condition and packaging within 30 days of receipt.
- The customer is responsible for all return shipping charges unless the item is faulty or incorrect.
- Refunds will be issued to your original payment method within 7 days of us receiving the return.
Something not right?
If your item arrived faulty or we sent you the wrong thing, we'll sort it immediately — and we'll cover any return postage costs.
Received something faulty?
Email us as soon as possible at team@crampkilla.co.uk with the subject line 'Faulty Item'. Our team will arrange a replacement or full refund for you. Please contact us within 30 days of receiving the item.
Email us now →Received the wrong order?
Email us as soon as possible at team@crampkilla.co.uk with the subject line 'Incorrect Item'. We'll send you the correct order via next-day delivery and refund any return postage costs you incur.
Email us now →Still have a question?
Our team is here to help — usually within 24 hours.
