CrampKilla

Shipping & Returns

Everything you need to know about getting your order — and returning it if you need to.

01 — Shipping

We'll get it to you fast.

All orders placed before 1pm are despatched the same day. Orders received on weekends or public holidays are processed on the next working day.

We'll always do our best to ensure timely delivery, but please note that timeframes are not guaranteed and may be affected by factors outside our control.

Method Cost Delivery time
Royal Mail Tracked 48
£3.99
2–3 working days
Royal Mail Tracked 24
£4.99
Next-day when ordered before 1pm
International orders
We deliver to select countries worldwide. Delivery times vary — and we've removed the hassle by covering all customs duties and taxes.
Tracking
You'll receive a tracking email once your order leaves our warehouse. Please allow up to 24 hours for tracking to activate on the courier's website.
Please double-check your delivery address at checkout — we can't be responsible for deliveries to incorrect addresses, and we're unable to deliver to PO boxes. Any issues? Email team@crampkilla.com with your order number.
02 — Returns

Not right? We'll sort it.

Request a refund within 30 days of purchase. Contact us with your name, address, order number and reason for return and we'll guide you through the process.

Return window
30 days
Condition
Original packaging
Postage method
Tracked service
Refunded to
Original payment
Faulty
Email us with the subject 'Faulty Item'. We may ask for a photo or for the item back. Faulty items can be reported anytime up to their expiry date.
Incorrect
Email us with the subject 'Incorrect Item'. We'll send the correct item next-day once we receive the wrong one back — and we'll cover your return postage.
Damaged
Check your delivery as soon as it arrives. If anything is damaged or incorrect, contact us immediately so we can put it right.
Return shipping costs are the customer's responsibility. Items must be returned in original condition and packaging. Insure your parcel if the order value exceeds £50. We cannot offer refunds beyond 30 days from purchase.

We'd love to hear from you.

Our team is here to help — usually within 24 hours.

team@crampkilla.com Usually replies within 24 hours